As a part of Civic User Testing Group (CUTGroup), we use a "build with" approach to test civic websites and applications to make sure they are accessible and usable by the public. The motto of our process is:
“If it doesn’t work for you, it doesn’t work!”
My Role:
UX Researcher
Team:
4 members
Duration:
3 weeks
Tools:
Figma
Miro
The Michigan Campaign Finance Act (MCFA) is a statute that governs the reporting responsibilities of every candidate running for office in Michigan. It is known to be complicated, lengthy, and confusing, especially for new candidates. When a candidate doesn’t comply with the MCFA, they are required to pay fines and face penalties. The most accessible resource to understand the MCFA right now is the Bureau of Elections’ Candidate Manual, an extremely dated, all-HTML resource. It has been noticed that referring to the Manual often introduces more confusion by candidates who are amidst learning about the campaign finance process.
Goal:Understand how users use the candidate manual to find and understand information in order to meet financial reporting requirements.
Users:7 participants with backgrounds in running for government or has experience filing campaign finances
System Evaluated:MERTS Plus Candidate Manual - Specifically the Campaign Finance Section in the manual
Users were given preliminary questions to evaluate their campaign experience and familiarity with the tool.
First impressions of the site to understand its goals
Questions on whether they can find information
If they understood what information applied to them personally
Users were given post-test questions to assess how helpful the tool was in achieving the tasks, and what changes they want to see.
Current:
Recommendations:
Recommendations:
Recommendations:
